Job Details

Are you a natural multitasker who thrives in fast-paced environments and loves keeping things organized and on track? Do you enjoy connecting with people and making sure everyone is where they need to be-at the right time? If so, CybertronIT has the perfect remote opportunity for you.We're looking for a Remote IT Services Coordinator & Dispatcher based in Nevada to help us support our growing client base. In this role, you'll be the hub of communication between our clients and tech team-assigning tickets, managing schedules, and making sure service requests are handled efficiently and professionally. You'll work Monday through Friday from 8am to 5pm PST, keeping operations flowing smoothly and clients happy.What You'll Do:Serve as the key point of contact between clients and the IT service teamReceive and triage incoming service requests via phone, email, and portalPrioritize, assign, and schedule service tickets based on urgency and technician availabilityMonitor open tickets and follow up with both clients and technicians to ensure timely resolutionCoordinate schedules and support resources for on-site and remote workKeep detailed and accurate records in our service ticketing systemProvide regular updates to clients regarding the status of their support requestsWhat We're Looking For:Clear, professional communication skills-you'll be working with clients and techs all dayStrong multitasking and organizational skillsFriendly and positive attitude-you're the kind of person who keeps things moving without breaking a sweatHigh attention to detail-because accuracy really matters in this rolePrevious experience in dispatch, coordination, or customer support (MSP or IT environment is a bonus)Tech-savvy and comfortable using service platforms or learning new tools quicklyQualifications:Based in Nevada or able to work full-time on Pacific Standard Time (PST), 8am-5pm Monday to FridayPrior experience in a service coordination, dispatcher, or client support roleFamiliarity with service ticketing platforms (like ConnectWise, Autotask, Zendesk, or similar) preferredAbility to stay organized and focused while working remotelyStrong written and verbal communication skillsPerks & Benefits:Fully remote roleCompetitive pay based on experienceHealth and dental insurancePaid time off (PTO) and holiday pay401(k) retirement planSupportive and team-focused company cultureReal growth opportunities as we continue to expandIf you're ready to join a tight-knit team where your coordination skills truly make an impact, we'd love to hear from you. Apply now and help us keep CybertronIT running at full speed-no matter where you are in Nevada!Compensation: $32,000.00 - $40,000.00 per year We provide Managed IT Services to local small and medium sized businesses. We deploy and support a variety of different technologies and products, everything from Microsoft Windows and Server products to Cisco and VMWare and others. Fast paced and exciting environment, we work with the latest and greatest tech on the market! If you are motivated to learn new skills and increase your knowledge and experience we have a spot for you in our growing company!Cybertron provides World Class IT Services and Support to local small and medium sized businesses.