Job Details

Summary:

Responsible for cleaning and preparing assigned rooms for hotel guests. Responsible for handling guests requests or complaints quickly and courteously.

Essential Functions and Responsibilities:

* Responsible for cleanings guest rooms as assigned by Supervisor

* Properly load your cart per specifications at the beginning of your shift

* Service all stay-over rooms, changing sheets/pillow slips daily and replenishing towels/amenities as needed

* Clean all check-out rooms thoroughly, with close attention to detail, changing sheets and pillow slips in each room

* Handle biohazard spills in accordance with company procedures as well as OSHA guidelines

* Change bath rugs in checkout rooms, replenishing towels and amenities as needed

* Check status of the rooms during morning and afternoon room check, and update the status of room via the telephone after completing cleaning assignment in checkout rooms

* Maintain high standards of guest relations when in contact with the guests, and assist with extra towels, soap, shampoo, lotion, note pads, etc., when requested

* Inform the status board of any items left in a checkout room

* Properly secure all guest rooms when exiting

* Provide outstanding customer service in a timely manner to both guests and fellow team members

* Perform other duties as assigned

Requirements:

Qualifications

* One month of related experience or an equivalent combination of education and experience preferred

* Previous experience working in a team or group environment

* Ability to functionally communicate occupational-based English, both written and verbal

* Able to interact with guests in a professional and courteous manner

* Must be at least 18 years of age

* High school diploma or equivalent preferred

* Obtain and maintain all work cards as required by the company

* Verify right to work in the United States

Work Cards

* None

Physical Requirements

* Frequently push and/or pull up to 50 lbs.

* Frequently bend, reach, squat, and kneel

* Constantly walk, stand, and use of hearing and vision

Work Environment Potential Conditions

* Indoor

* Smoky and noisy

* Chemical agents and exposure to dust

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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